Managing services : using technology to create value
Mark Davis ; Janelle Heineke
| Year of publication: |
2003 ; Internat. ed.
|
|---|---|
| Authors: | Davis, Mark M. ; Heineke, Janelle |
| Publisher: |
Boston, Mass. [u.a.] : McGraw-Hill Irwin |
| Subject: | Service industries | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 443 S. Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-07-119477-0 ; 0-07-246426-7 |
| Source: |
Persistent link: https://www.econbiz.de/10004778899