Understanding the Roles of the Customer and the Operation for Better Queue Management
| Year of publication: |
1994
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|---|---|
| Authors: | Davis, Mark M. ; Heineke, Janelle |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 14.1994, 5, p. 21-34
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