Market competitiveness and quality performance in high-contact service industries
| Year of publication: |
2013
|
|---|---|
| Authors: | Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. Edwin ; Lee, Peter K.C. |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 113.2013, 4 (19.4.), p. 573-588
|