Matching service recovery solutions to customer recovery preferences
| Year of publication: |
2012
|
|---|---|
| Authors: | Nguyen, Doan T. ; McColl-Kennedy, Janet R. ; Dagger, Tracey S. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 46.2012, 9 (14.9.), p. 1171-1195
|