Matching the training program to the call centre model for best practice
Peter Carton, Martin Gannon, Marjorie Jerrard, Kalpa Shah
| Year of publication: |
2004
|
|---|---|
| Authors: | Carton, Peter ; Gannon, Martin J. ; Jerrard, Marjorie ; Shah, Kalpa |
| Published in: |
International employment relations review. - Broadway, NSW, ISSN 1324-1125, ZDB-ID 2005068-9. - Vol. 10.2004, 2, p. 87-109
|
| Subject: | Callcenter | Call centre | Betriebliches Bildungsmanagement | Employer-provided training |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003127997