Measuring and managing organizational performance based on organizational capitals, service quality and BSC performance outcomes
Abd-Elrahman Hassanein Abd-Elrahman and Mahmoud Abdelrahman Kamel and Sameh Mohamed Said
| Year of publication: |
2025
|
|---|---|
| Authors: | Abd-Elrahman, Abd-Elrahman Hassanein ; Kamel, Mahmoud Abdelrahman ; Said, Sameh Mohamed |
| Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8277, ZDB-ID 2538372-3. - Vol. 48.2025, 1, p. 121-145
|
| Subject: | Egypt | Egyptian telecommunications companies | Holistic organizational performance | Organizational capitals | Performance outcomes | Service quality | Ägypten | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Performance-Messung | Performance measurement | Balanced Scorecard | Balanced scorecard | Telekommunikationssektor | Telecommunications industry | Performance-Management | Performance management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MRR-11-2023-0875 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015415311