Measuring customer aggression : Scale development and validation
Gary Mortimer, Shasha Wang, María Lucila Osorio Andrade
| Year of publication: |
2023
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|---|---|
| Authors: | Mortimer, Gary ; Wang, Shasha ; Osorio Andrade, María Lucila |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-12
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| Subject: | Customer aggression | Customer misbehaviour | Incivility | Retail | Scale development | Service | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Messung | Measurement | Einzelhandel | Retail trade | Arbeitsverhalten | Work behaviour | Kundenwert | Customer value | Gewalt | Violence | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103348 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014303231