Measuring internal service quality: comparing the gap-based and perceptions-only approaches
| Year of publication: |
2010
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| Authors: | Brandon-Jones, Alistair ; Silvestro, Rhian |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 30.2010, 12 (16.11.), p. 1291-1319
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