Measuring service experience: Applying the satisfaction with travel scale in public transport
| Year of publication: |
2012
|
|---|---|
| Authors: | Olsson, Lars E. ; Friman, Margareta ; Pareigis, Jörg ; Edvardsson, Bo |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 19.2012, 4, p. 413-419
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