Measuring service experience : applying the satisfaction with travel scale in public transport
Lars E. Olsson; Margareta Friman; Jörg Pareigis; Bo Edvardsson
| Year of publication: |
2012
|
|---|---|
| Authors: | Olsson, Lars E. ; Friman, Margareta ; Pareigis, Jörg ; Edvardsson, Bo |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 4, p. 413-418
|
| Subject: | Dienstleistungsqualität | Service quality | Öffentlicher Nahverkehr | Local public transport | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009571283