Measuring the impact of relational capital on customer performance in the SME B2B sector : the moderating role of absorptive capacity
Lara Agostini, Anna Nosella and Benedetta Soranzo
| Year of publication: |
2017
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| Authors: | Agostini, Lara ; Nosella, Anna ; Soranzo, Benedetta |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 23.2017, 6, p. 1144-1166
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| Subject: | Relational capital | Absorptive capacity | Open innovation | B2B | Small- and medium-sized enterprises | Customer performance | KMU | SME | Lieferantenmanagement | Supplier relationship management | B-to-B-Marketing | Business-to-business marketing | Absorption | Unternehmenserfolg | Firm performance | Innovationsmanagement | Innovation management | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-10-2016-0205 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011756771