Measuring the mediating role of e-trust in the relationship between e-service quality and e-loyalty on gen Z users of the shopee Apps
Nazmi Ahmad Martio, Mugiono, Wahdiyat Moko
| Year of publication: |
2023
|
|---|---|
| Authors: | Martio, Nazmi Ahmad ; Mugiono ; Moko, Wahdiyat |
| Subject: | E-Service Quality | E-Loyalty | E-Trust | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v12i8.2956 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014452627