Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Pi-tzong Jan, Hsi-peng Lu and Tzu-chuan Chou
| Year of publication: |
2012
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|---|---|
| Authors: | Jan, Pi-tzong ; Lu, Hsi-peng ; Chou, Tzu-chuan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 8, p. 981-995
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| Subject: | Fernsehen | Television | Breitbandkommunikation | Broadband communications | IT-Dienstleister | IT service provider | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009625420