Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
| Year of publication: |
2012
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|---|---|
| Authors: | Jan, Pi-Tzong ; Lu, Hsi-Peng ; Chou, Tzu-Chuan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 7 (1.8.), p. 981-996
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