Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
| Year of publication: |
2024
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|---|---|
| Authors: | Pitardi, Valentina ; Wirtz, Jochen ; Paluch, Stefanie ; Kunz, Werner H. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 105.2024, Art.-No. 104939, p. 1-14
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| Subject: | Agency | Anthropomorphism | Discomfort | Metaperception | Service robot | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.104939 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072985