A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users
Wei-Hsi Hung, Chih-Lang Tseng, Fang-Kai Chang, Yi-Che Wu
| Year of publication: |
2023
|
|---|---|
| Authors: | Hung, Wei-Hsi ; Tseng, Chih-Lang ; Chang, Fang-Kai ; Wu, Yi-Chen |
| Subject: | E-service quality | expectation gap | hospital service quality | hospital website | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Website | Electronic Commerce | E-commerce | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09537325.2021.2003322 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338552