Modeling contextually elicited service quality expectations

Stephen Strombeck; Shih-Tung Shu

Year of publication:	2014
Authors:	Strombeck, Stephen ; Shu, Shih-tung
Published in:	Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 24.2014, 2, p. 160-183
Subject:	Script theory \| Formal Concept Analysis (FCA) \| Service drama \| Service quality expectations

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