Modeling customer churn in a non-contracted setting : the case of telecommunications service providers

Ali Tamaddoni Jahromi, Mohammad Mehdi Sepehri, Babak Teimourpour and Sarvenaz Choobdar

Year of publication:	2013
Authors:	Jahromi, Ali Tamaddoni ; Sepehri, Mohammad Mehdi ; Teimourpour, Babak ; Choobdar, Sarvenaz
Published in:	Competitive intelligence, analysis and strategy : creating organisational agility. - London [u.a.] : Routledge, ISBN 0-415-63128-9. - 2013, p. 152-163
Subject:	Telekommunikationssektor \| Telecommunications industry \| Dienstleistungsmarketing \| Services marketing \| Kundenzufriedenheit \| Customer satisfaction

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