Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan
| Year of publication: |
2007
|
|---|---|
| Authors: | Keng, Ching-Jui ; Huang, Tseng-Lung ; Zheng, Li-Jie ; Hsu, Maxwell K. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 18.2007, 4, p. 349-367
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