Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services
| Year of publication: |
1997
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|---|---|
| Authors: | Patterson, Paul G. ; Johnson, Lester W. ; Spreng, Richard A. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 25.1997, 1, p. 4-17
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