Modelling client usage of e-statements : an empirical study in Malaysia
Hussain Ali Bekhet (Graduate Business School, College of Graduate Studies, Universiti Tenaga Nasional (UNITEN), Selangor, Malaysia), Basheer Abbas Mahmood Al-Alak (Faculty of Economics and Administrative Sciences, Al-Zaytoonah University of Jordan, Amman, Jordan)
| Year of publication: |
2014
|
|---|---|
| Authors: | Hussain Ali Bekhet ; Al-Alak, Basheer A. |
| Published in: |
International journal of banking, accounting and finance. - Genève : Inderscience Enterprises Ltd., ISSN 1755-3830, ZDB-ID 2458820-9. - Vol. 5.2013/2014, 3, p. 309-328
|
| Subject: | usage of e-statement | usage behaviour | e-statement | service quality dimensions | e-banking | e-financial | Malaysia | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011474633