Developing student satisfaction perception model for public and private universities in Malaysia
Year of publication: |
2014
|
---|---|
Authors: | Hussain Ali Bekhet ; Al-Alak, Basheer A. ; El Refae, Ghaleb A. |
Published in: |
International journal of economics and business research. - Olney, Bucks. : Inderscience, ISSN 1756-9850, ZDB-ID 2481914-1. - Vol. 7.2014, 4, p. 404-418
|
Subject: | SERVQUAL | higher education service quality | HESQ | private and public universities | student satisfaction | perception | loyalty | Malaysia | Dienstleistungsqualität | Service quality | Studierende | Students | Hochschule | Higher education institution | Kundenzufriedenheit | Customer satisfaction | Privatuniversität | Private university | Zufriedenheit | Satisfaction |
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