Modelling customer process activites in interactive value creation
Thomas Eichentopf; Michael Kleinaltenkamp; Janine van Stiphout
| Year of publication: |
2011
|
|---|---|
| Authors: | Eichentopf, Thomas ; Kleinaltenkamp, Michael ; Stiphout, Janine van |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 22.2011, 5, p. 650-663
|
| Subject: | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Transaktionskosten | Transaction costs | Asymmetrische Information | Asymmetric information |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009406386