Modelling roles of commitment on rapport and satisfaction

Johra Kayeser Fatima; Mohammed Abdur Razzaque and Rita Di Masico

Year of publication:	2015
Authors:	Fatima, Johra Kayeser ; Razzaque, Mohammed Abdur ; Di Masico, Rita
Published in:	The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 33.2015, 3, p. 261-275
Subject:	Affective commitment \| Rapport \| Normative commitment \| Satisfaction \| Mitarbeiterbindung \| Employee retention \| Kundenzufriedenheit \| Customer satisfaction \| Arbeitszufriedenheit \| Job satisfaction \| Zufriedenheit \| Beziehungsmarketing \| Relationship marketing

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