Modelling the antecedent and consequence of consumer perceived deception in loan services
Year of publication: |
2015
|
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Authors: | Mbawuni, Joseph ; Nimako, Simon Gyasi |
Published in: |
International journal of financial research. - Toronto : Sciedu Press, ISSN 1923-4023, ZDB-ID 2611282-6. - Vol. 6.2015, 1, p. 43-55
|
Subject: | perceived deception | trust | loan service | information quality | satisfaction | client recommendation | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing |
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