Moderating effects of the fit between service tangibilization and organizational performance
Year of publication: |
2014
|
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Authors: | Khang, Jeongwook ; Yu, Yung-mok ; Lee, Hong-hee |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 8.2014, 2, p. 239-266
|
Subject: | Service tangibilization | Physical fit | Mental fit | Tangible performance | Intangible performance | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Immaterielle Werte | Intangible assets | Performance-Management | Performance management |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-013-0195-9 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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