Monetary or nonmonetary compensation for service failure? : a study of customer preferences under various loci of causality
Hui Fu; Doris Chenguang Wu; Songshan (Sam) Huang; Haiyan Song; Jinhong Gong
| Year of publication: |
2015
|
|---|---|
| Authors: | Fu, Hui ; Wu, Chenguang ; Huang, Songshan ; Song, Haiyan ; Gong, Jinhong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 46.2015, p. 55-64
|
| Subject: | Monetary compensation | Nonmonetary compensation | Combined compensation | Post-recovery satisfaction | Perceived justice | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Vergütungssystem | Compensation system | Gerechtigkeit | Justice | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011301998