More than happy to help? : customer-focused emotion management strategies
Laura M. Little; Don Kluemper; Debra L. Nelson; Andrew Ward
| Year of publication: |
2013
|
|---|---|
| Authors: | Little, Laura M. ; Kluemper, Don ; Nelson, Debra L. ; Ward, Andrew |
| Published in: |
Personnel psychology : a journal of applied research. - Hoboken, NJ : Wiley, ISSN 0031-5826, ZDB-ID 207715-2. - Vol. 66.2013, 1, p. 261-286
|
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Emotion | Gesundheitswesen | Health care system | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009714598