Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises
| Year of publication: |
2011
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|---|---|
| Authors: | Rubio-Andrada, Luis ; Del Mar Alonso-Almeida, Mara ; Rodrguez-Antn, Jos Miguel |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 8 (1.8.), p. 833-853
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