Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry
| Year of publication: |
2012
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|---|---|
| Authors: | Alonso-Almeida, Mara del Mar ; Rodrguez-Antn, Jos Miguel ; Rubio-Andrada, Luis |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 6 (1.5.), p. 919-937
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