Multidimensional scale development and validation : university service quality (UNIQUAL)
Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen
| Year of publication: |
2023
|
|---|---|
| Authors: | Raksmey Sann ; Lai, Pei-Chun ; Liaw, Shu-Yi ; Chen, Chi-Ting |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 5, p. 2565-2594
|
| Subject: | COVID-19 | PLS-SEM | Scale development | Service quality (SQ) | SERVQUAL | UNIQUAL | University SQ | Dienstleistungsqualität | Service quality | Coronavirus | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-08-2022-0343 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014446452