Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
Year of publication: |
2020
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Authors: | Canh Chi Hoang |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 10, p. 865-874
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Subject: | Negative Emotion | Coping Behavior | Complaints | WOM | Switching Intention | Emotion | Konsumentenverhalten | Consumer behaviour | Vietnam | Viet Nam | Beschwerdemanagement | Complaint management | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality |
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