New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector
Christine Mathies and Liem Viet Ngo
| Year of publication: |
2014
|
|---|---|
| Authors: | Mathies, Christine ; Ngo, Liem Viet |
| Published in: |
Australian journal of management. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0312-8962, ZDB-ID 609380-2. - Vol. 39.2014, 3, p. 473-491
|
| Subject: | frontline service employees | job performance | job satisfaction | psychological climate perceptions | work environment | Arbeitszufriedenheit | Job satisfaction | Australien | Australia | Dienstleistungssektor | Service industry | Arbeitsleistung | Job performance | Arbeitsbedingungen | Working conditions | Betriebsklima | Work climate | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010422030