On-line Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding Trust in On-line Auctions
| Year of publication: |
2009
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|---|---|
| Authors: | Utz, Sonja ; Matzat, Uwe ; Snijders, Chris |
| Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 13.2009, 3, p. 95-118
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