On the right track

Examines the quality programme initiated by freight train company Southern Pacific Lines in order to become more competitive. Chronicles the design, introduction and implementation of their quality initiative. Looks at the measures taken to improve on problem areas and at the importance of Training and education in implementing the quality programme.

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Year of publication:	1992
Authors:	Delsanter, Judith M.
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 4.1992, 1
Publisher:	MCB UP Ltd
Subject:	Implementation \| Quality programmes \| Rail transport \| TQM \| Training

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789210034158 [DOI]
Source:	Other ZBW resources

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