Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Mitzi Montoya-Weiss; Glenn B. Voss and Dhruv Grewal
| Year of publication: |
2003
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|---|---|
| Authors: | Montoya-Weiss, Mitzi ; Voss, Glenn B. ; Grewal, Dhruv |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass. : [Verlag nicht ermittelbar], ISSN 1545-505X, ZDB-ID 2127174-4. - 2003, 2, p. 19-35
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| Subject: | Vertriebsweg | Distribution channel | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10001978308