Online reviews of credence service providers : what do consumers evaluate, do other consumers believe the reviews, and are interventions needed?
Shannon Lantzy, Rebecca W. Hamilton, Yu-Jen Chen, and Katherine Stewart
| Year of publication: |
2021
|
|---|---|
| Authors: | Lantzy, Shannon ; Hamilton, Rebecca W. ; Chen, Yu-Jen ; Stewart, Katherine |
| Subject: | argument quality | credence services | economics of information | online reviews | source effects | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Online-Handel | Online retailing | Bewertung | Evaluation | Vertrauensgüter | Credence goods | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0743915620950676 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012534331