Online value creation in small service businesses : the importance of experience valence and personal values
Year of publication: |
2012
|
---|---|
Authors: | Iniesta-Bonillo, M. Angeles ; Sánchez-Fernandez, Raquel ; Cervera-Taulet, Amparo |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 15, p. 2445-2462
|
Subject: | Online-Handel | Online retailing | KMU | SME | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Spanien | Spain |
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