If I Had Only One Client - Too often, companies create problems for their customers rather than solve them. Why? Because they fail to create a culture in which employees value the building of long-term relationships. Here's an outline to develop an employee mind-set that works in your customers' favor.
| Year of publication: |
1993
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|---|---|
| Authors: | Sonnenberg, Frank K. |
| Published in: |
Sales & marketing management. - New York, NY : Sales & Marketing Management, ISSN 0163-7517, ZDB-ID 1995327. - Vol. 145.1993, 14, p. 104-107
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