Operational determinants of caller satisfaction in the call center
| Year of publication: |
2000
|
|---|---|
| Authors: | Feinberg, Richard A. ; Kim, Ik-Suk ; Hokama, Leigh ; Ruyter, Ko de ; Keen, Cherie |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 11.2000, 2, p. 131-141
|