Operational Excellence : A Concise Guide to Basic Concepts and Their Application

Introduction -- Assurance of Supply (AOS) -- Cost of Goods (COGs) -- Decision Support Systems (DSS) -- Drum, Buffer, Rope and Days of Inventory (DOI) Control -- Emails (the LEAN Version) -- Empowerment -- Enterprise Resource Planning (ERP).-Failure Mode and Effect Analysis (FMEA) -- Gross Margin (GM) -- Hiring Practices for Operations -- Human Resources (HR) -- Innovation in the Operations -- Interfaces and Their Improvement in Operations -- Just in Time (JIT) -- Kan Ban -- Key Performances Indicators (KPI) -- LEAN Operations -- Leadership in the Operations -- Meetings and LEAN Decision Making -- Manufacturing Overhead (MOH) and Departmental Expense Control -- Manufacturing Excellence in Daily Life -- New Product Introduction (NPI) -- One on One Meeting -- Personal Development -- People Motivation, Productivity and Satisfaction -- Quality -- Return on Investment (ROI) Calculations and CAPEX Decisions -- Safety -- Supply Chain and Win-Win Relations with the Suppliers -- Services and Customer Assurance -- Team Work and its Development -- Theory of Constraint (TOC) -- Variability - Managing the Variability in Operations -- Voice of the Employee -- Yield, Improvement and Sustaining High Yield -- Where, When and How We Can Apply the Operational Excellence Concise Guide Methods?.