OR process skills transform an out-of-control call center into strategic asset
Vijay Mehrotra; Thomas A. Grossman
| Year of publication: |
2009
|
|---|---|
| Authors: | Mehrotra, Vijay ; Grossman, Thomas A. |
| Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Catonsville, MD : INFORMS, ISSN 0092-2102, ZDB-ID 120785-4. - Vol. 39.2009, 4, p. 346-352
|
| Subject: | Operations Research | Operations research | Einführung | Implementation | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003873952