Orchestrating firm-specific resource integration to achieve customer service performance : an investigation in the hotel context
Gilang Puspita Rini and Amie Kusumawardhani
| Year of publication: |
2024
|
|---|---|
| Authors: | Rini, Gilang Puspita ; Kusumawardhani, Amie |
| Published in: |
International journal of innovation science. - Bingley : Emerald Publishing Limited, ISSN 1757-2231, ZDB-ID 2504656-1. - Vol. 16.2024, 3, p. 445-462
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| Subject: | Customer service performance | Customer orientation | Hotel performance | Hospitality | Resource advantage theory of competition | Hotellerie | Hotel industry | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance | Ressourcenorientierter Ansatz | Resource-based view | Wettbewerbsvorteil | Competitive advantage | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJIS-07-2022-0118 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014538745