Organisational citizenship behaviour from the service customer's perspective: A scale development and validation
| Year of publication: |
2005
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| Authors: | Fernández-Sabiote, Estela ; Román, Sergio |
| Published in: |
International journal of market research : JMRS ; the journal of the Market Research Society. - Abingdon [u.a.] : Warc, ISSN 0025-3618, ZDB-ID 20063143. - Vol. 47.2005, 3, p. 317-336
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