Organisational learning through knowledge management systems : a case study on improvement of customer support processes
Nihan Yıldırım
| Year of publication: |
2017
|
|---|---|
| Authors: | Yıldırım, Nihan |
| Published in: |
International journal of knowledge management studies : IJKMS. - [Olney, Bucks.] : Inderscience Enterprises Ltd., ISSN 1743-8268, ZDB-ID 2231895-1. - Vol. 8.2017, 3/4, p. 375-402
|
| Subject: | case study/studies | customer support processes | knowledge management practice | organisational learning | six sigma methodology | Wissensmanagement | Knowledge management | Lernende Organisation | Learning organization | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011804451