Organizational Change and Control in Call Center Workplace
Year of publication: |
2012
|
---|---|
Authors: | Berni, Alessia ; Pezzillo Iacono, Mario ; Martinez, Marcello |
Publisher: |
[S.l.] : SSRN |
Subject: | Callcenter | Call centre | Organisatorischer Wandel | Organizational change | Arbeitsorganisation | Work organization | Personalmanagement | Human Resource Management |
Extent: | 1 Online-Ressource (8 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February 28, 2012 erstellt |
Other identifiers: | 10.2139/ssrn.2012315 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Saari, Tiina, (2015)
-
Call Center - Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne, (2000)
-
Work processes and emerging problems in Indian call centres
Budhwar, Pawan S., (2009)
- More ...
-
Temporary project network and innovation : research on the Italian regional wine industry
Pezzillo Iacono, Mario, (2013)
-
Organizational Design, Family Business and 'Good' Conflict : A Theoretical Model
Pezzillo Iacono, Mario, (2012)
-
Spin-offs and social capital : contingent social networking towards growth
Masiello, Barbara, (2016)
- More ...