Organizational control, incentive contracts, and knowledge transfer in offshore business process outsourcing
Year of publication: |
2015
|
---|---|
Authors: | Liu, Ying ; Aron, Ravi |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 26.2015, 1, p. 81-99
|
Subject: | business process outsourcing | offshoring | output quality | organizational control | empirical research | agency theory | Outsourcing | Prozessmanagement | Business process management | Auslandsverlagerung | Offshoring | Prinzipal-Agent-Theorie | Agency theory | Wissenstransfer | Knowledge transfer | Controlling | Management control |
-
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan, (2013)
-
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil, (2014)
-
Mitra, Raja Mikael, (2013)
- More ...
-
Aron, Ravi, (2006)
-
Group Buying on the Web: A Comparison of Price-Discovery Mechanisms
Anand, Krishnan S., (2003)
-
Aron, Ravi, (2005)
- More ...