Other consumers in service encounters: A script theoretical perspective
| Year of publication: |
2011
|
|---|---|
| Authors: | Miao, Li ; Mattila, Anna S. ; Mount, Dan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 30.2011, 4, p. 933-942
|