Outpatient appointment block scheduling under patient heterogeneity and patient no-shows
Seung Jun Lee, Gregory R. Heim, Chelliah Sriskandarajah, Yunxia Zhu
| Year of publication: |
2018
|
|---|---|
| Authors: | Lee, Seung Jun ; Heim, Gregory R. ; Sriskandarajah, Chelliah ; Zhu, Yunxia |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 27.2018, 1, p. 28-48
|
| Subject: | healthcare | service operations | appointment scheduling | patient heterogeneity | patient no-shows | open-access | Patienten | Patients | Gesundheitsversorgung | Health care | Scheduling-Verfahren | Scheduling problem | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality |
Online Resource