Outsourcing of customer relationship management: implications for customer satisfaction
| Year of publication: |
2013
|
|---|---|
| Authors: | Graf, Michael ; Schlegelmilch, Bodo B. ; Mudambi, Susan M. ; Tallman, Stephen |
| Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 12797947. - Vol. 21.2013, 1 (1.2.), p. 68-81
|